Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to mehnaazcreations.com and related online services operated by Mehnaaz Creations Pvt Ltd. By using our website, you acknowledge that you have read and understood this Privacy Policy.

We may update this Privacy Policy from time to time. Any updated version will be published on this page with the revised effective date where appropriate.

2. Information We May Collect

Depending on how you use our website, we may collect information such as:

• Name, username, member ID or referral information.
• Mobile number, email address and communication details.
• Billing, shipping and delivery information.
• Account and login-related information.
• Information submitted through forms, customer support or enquiries.
• Transaction and order information necessary to process purchases and payments.
• Information required for KYC, verification or compliance where applicable.
• Website usage information, device information, IP address, browser type and approximate technical information.
• Cookies and similar technologies used to maintain sessions, security and website functionality.

We collect information that you voluntarily provide to us and information that may be generated automatically when you use our website.

3. How We Use Your Information

We may use collected information for legitimate business purposes, including:

• Creating and managing your account.
• Processing orders, payments, refunds and deliveries.
• Providing products, services and customer support.
• Processing KYC or identity verification where required.
• Communicating with you regarding orders, accounts, services or important notices.
• Improving website functionality, security and user experience.
• Preventing fraud, abuse, unauthorised access and other security threats.
• Maintaining business, accounting and transaction records.
• Meeting applicable legal, regulatory and compliance requirements.

4. Payment Information

Where payments are made through third-party payment gateways, payment information may be processed directly by the relevant payment service provider. We may receive transaction details such as payment status, transaction reference or other information necessary to confirm and reconcile the transaction.

We do not intend to store complete card numbers, CVV numbers or other sensitive payment credentials on our website unless specifically required and lawfully permitted for the relevant payment service.

5. KYC & Verification Information

Where our services require KYC, identity verification or other compliance checks, we may collect documents and information necessary for that purpose. Such information will be used for verification, account administration, fraud prevention, regulatory requirements and other lawful purposes.

Users should submit only genuine and valid documents through authorised channels and should not share passwords, OTPs, PINs or other confidential authentication information with anyone.

6. Cookies & Session Technologies

Our website may use cookies, sessions and similar technologies to maintain login sessions, remember preferences, improve security and support website functionality.

You may configure your browser to restrict or block certain cookies. However, disabling necessary cookies may cause some website features to function incorrectly.

7. Sharing of Information

We do not sell your personal information as a routine business practice. We may share information when reasonably necessary with trusted parties, such as:

• Payment gateways and financial service providers.
• Shipping, courier and logistics providers.
• Technology, hosting, security and website service providers.
• Professional advisers and service providers working on our behalf.
• Government authorities, regulators or law-enforcement agencies where required by law.

Third-party service providers may process information according to their own privacy policies and applicable contractual or legal obligations.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including account management, transactions, customer support, legal obligations, dispute resolution, fraud prevention and legitimate business requirements.

10. Your Responsibilities

You are responsible for keeping your account credentials confidential and for ensuring that information submitted to us is accurate and up to date. Please notify us promptly if you believe your account has been accessed without authorisation.

11. Children's Privacy

Our website is not intentionally directed toward children who are not legally permitted to use the relevant products or services. We do not knowingly request personal information from children in violation of applicable law.

12. Third-Party Links

Our website may contain links to third-party websites, payment gateways, social-media platforms or other external services. We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to request access, correction, updating or deletion of certain information.

Some information may need to be retained where required by law, for legitimate business purposes, financial records, fraud prevention, dispute resolution or regulatory compliance.

14. Marketing Communications

Where permitted by applicable law, we may send information about products, services, offers or other business communications. You may request to stop receiving promotional communications by using the available unsubscribe option or contacting us.

15. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy when necessary. Changes become effective when the revised policy is published on this website unless a different effective date is stated.

16. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact Mehnaaz Creations Pvt Ltd.